Terms of service

Overview

Welcome to Chérie çv. The terms “we,” “us” and “our” refer to Chérie çv.

Chérie çv operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience collectively referred to as the “Services.” Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms & Conditions, together with the policies referenced in them, describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not access or use the Services.

1. Eligibility

You must have the legal capacity to enter into a binding contract in your place of residence.

If you are under the applicable age of majority, you may only use the purchasing services with the involvement and consent of a parent or legal guardian.

2. Website Information

We make reasonable efforts to keep product descriptions, prices, availability and other website information accurate and current.

Occasionally, information may contain an error or require updating. We may correct errors and update website content where reasonably necessary.

A correction will not remove rights already attached to an accepted order unless required by law or agreed with the customer.

3. Products and Natural Variations

Chérie çv jewelry may be handcrafted, finished by hand or made after an order is placed.

Cultured freshwater pearls, gemstones and shell materials naturally vary in shape, size, color, luster, pattern, texture, surface characteristics and inclusions.

Handcrafted wirework, stringing, pearl placement and finishing may also vary slightly.

These natural and handcrafted differences are part of the jewelry’s character and are not considered defects where the product remains materially consistent with its description and overall design.

Product photographs are intended to represent each design as accurately as reasonably possible. Lighting, photography and screen settings may affect how colors appear.

4. Materials and Jewelry Care

Materials vary by design and may include cultured freshwater pearls, 14K gold-filled components, gold-plated components, 925 sterling silver, gemstones, shell materials and other components identified on the product page.

Some pieces combine multiple materials or finishes. Customers are responsible for reviewing the product description before ordering.

We do not guarantee that every product is hypoallergenic or suitable for every customer.

Appearance and durability depend on materials, frequency of wear, friction, skin chemistry, moisture, storage and exposure to cosmetics, fragrance or chemicals.

Customers should follow the instructions in our Materials & Jewelry Care Guide.

5. Prices, Currency and Taxes

Unless otherwise stated, website prices are displayed in U.S. dollars.

Prices may change without notice. A later price change will not affect an order already accepted.

Applicable sales tax and shipping charges will be displayed at checkout where supported.

6. Orders and Order Acceptance

Placing an order is an offer to purchase products under these Terms.

An automated order confirmation acknowledges receipt of the order. We may decline or cancel an order before dispatch for legitimate reasons, including:

Product or material unavailability
Inability to complete the requested product
An obvious pricing or product-information error
An unsupported delivery destination
Incomplete or inaccurate customer information
Suspected fraud or unauthorized payment
Violation of these Terms

If we cancel a paid order before dispatch, we will refund the amount paid for the cancelled products and any associated shipping charge.

7. Payment

Customers must provide current, complete and accurate payment, billing and contact information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed through Shopify or other third-party payment providers. Their separate terms and privacy practices may apply.

We are not required to begin production or dispatch an order until payment has been successfully authorized or received.

8. Production and Dispatch Time

Most Chérie çv orders are scheduled to dispatch within 7 business days after payment is confirmed.

More intricate, custom or specially requested pieces may require additional time. Any different timeframe will be stated on the product page or confirmed by email.

Production time is separate from shipping time.

If we cannot dispatch an order within the stated or confirmed timeframe, we will provide a revised dispatch date. The customer may accept the delay or cancel the affected unshipped order for a refund.

9. Custom Jewelry

Selected custom jewelry requests may be accepted at our discretion.

Customers should email support@cheriecv.com to discuss a request. The applicable design, pricing, production time and other important details will be confirmed by email before work begins.

Because pearls, gemstones and other natural materials are unique, exact duplication may not be possible.

Custom or personalized orders cannot normally be changed, cancelled, returned or exchanged after approval and the start of production.

This does not affect the customer’s rights if the completed item arrives damaged, defective, incorrect or materially different from the design confirmed in writing.

10. Rush Orders

Rush production and expedited delivery are subject to availability and additional fees.

Customers must email support@cheriecv.com before ordering. Availability, fees and relevant order details will be confirmed in writing.

A rush order is not accepted until written confirmation has been provided and the applicable fee has been paid.

Rush orders may enter production immediately after confirmation and payment.

Rush fees are non-refundable once rush processing has begun. If Chérie çv cannot meet the dispatch date confirmed in writing, the customer may accept a revised date or cancel the affected order for a refund, including the applicable rush fee.

11. Order Changes and Cancellations

For standard orders, customers should contact support@cheriecv.com within 24 hours of placing the order to request a change or cancellation.

Requests cannot be guaranteed after production or order processing has begun.

The 24-hour request period does not guarantee that a custom or rush order can be changed or cancelled.

12. Shipping Availability and Charges

Chérie çv currently ships to addresses within the United States only.

Customers outside the United States must email support@cheriecv.com before ordering. Any accepted order and its relevant shipping terms and charges will be confirmed in writing.

Orders placed for unsupported destinations without written confirmation may be cancelled and refunded.

U.S. orders with a merchandise subtotal of USD $100 or more, calculated after discounts and before taxes, qualify for free standard shipping.

Shipping charges for orders below USD $100 will be displayed at checkout. Rush production and expedited shipping charges are separate.

Complete shipping information is provided in our Delivery Policy.

13. Delivery, Tracking and Carrier Delays

After dispatch, standard delivery usually takes approximately 7–10 business days.

Delivery estimates do not include production time and are not guaranteed unless a guaranteed service has been expressly confirmed in writing.

Customers are responsible for providing a complete and accurate delivery address.

Carrier delays, temporary tracking gaps and circumstances outside our reasonable control do not automatically qualify an order for cancellation, refund or replacement.

Nothing in this section removes rights that cannot legally be excluded.

14. Missing and Lost Packages

If tracking shows delivered but the package cannot be located, the customer must check the delivery location and contact the carrier responsible for final delivery.

Where the carrier provides valid proof of delivery, Chérie çv does not guarantee a replacement or refund unless required by applicable law.

Packages delayed or lost in transit must be investigated through the carrier and any available shipping-protection service.

Chérie çv may provide available shipment information and may submit a carrier claim where the carrier only accepts claims from the sender.

A refund or replacement is not automatically issued while a carrier investigation remains open. Any resolution will depend on the carrier investigation, available shipping protection and applicable law.

15. Returns, Exchanges and Arrival Problems

Because Chérie çv jewelry is handcrafted and often made or finished to order, we do not accept returns or exchanges due to:

A change of mind
Personal preference
Incorrect size or length selection
Natural characteristics of pearls, gemstones or shell materials
Variations clearly disclosed in the product description
Normal wear
Damage caused by use, moisture, chemicals, impact, improper storage or failure to follow care instructions

If damage, a defect, an incorrect or incomplete order, or a material discrepancy is apparent when the order is delivered, the customer must email support@cheriecv.com within 24 hours of the delivery time shown by the carrier’s tracking information.

The request must include the order number, a clear explanation, photographs or video showing the jewelry and reported issue, and photographs of the shipping label and packaging where relevant.

Submitting a request within 24 hours does not automatically guarantee a refund, replacement or other customer-selected remedy. Chérie çv will review the evidence and determine an appropriate resolution based on the nature of the issue, product and material availability, and applicable law.

Requests submitted after the 24-hour reporting period may be declined or handled as a paid repair request at Chérie çv’s discretion, except where otherwise required by applicable law.

Complete information is provided in our Returns, Exchanges & Repairs Policy.

16. Repairs

Chérie çv may offer paid repair services for selected jewelry.

Repair availability and pricing depend on the condition of the piece, the extent of the work required and material availability.

A repair is not accepted until Chérie çv has reviewed the available information and the customer has approved the applicable quote.

Repair and shipping charges may apply. Repairs cannot always restore a piece to its exact original appearance, particularly where natural materials must be replaced.

17. Refunds

Approved refunds will be issued to the original payment method.

Unless a different timeframe is required by law, Chérie çv will normally initiate an approved refund within 7 business days after approval or, where a return is required, after the returned item has been received and reviewed.

The customer’s bank or payment provider may require additional time to display the refund.

Original shipping charges, expedited shipping charges and rush fees are not normally refundable unless:

The refund results from a confirmed Chérie çv error or original product defect;
Chérie çv cannot meet a confirmed dispatch date and the customer cancels the affected order; or
A refund is otherwise required by applicable law.

18. Promotions and Discount Codes

Promotions and discount codes may be subject to specific dates, products, quantities, order values or other conditions.

Unless expressly stated otherwise:

Discount codes cannot be combined.
Discounts cannot be applied retroactively.
Free-shipping thresholds are calculated after discounts and before taxes.
Rush and expedited shipping charges are excluded from free-shipping offers.

We may correct an obvious promotional or pricing error before accepting the affected order.

19. Intellectual Property

The Chérie çv name, logo, product photographs, videos, text, graphics, brand story, original website content and original jewelry designs are owned by or licensed to Chérie çv and are protected to the extent provided by applicable law.

Website content may be used only for personal, non-commercial shopping purposes.

No content may be copied, reproduced, modified, distributed, sold, used to create competing commercial materials or presented as belonging to another person or business without prior written permission.

20. Customer Photographs, Videos and Other Content

Customers may only submit photographs, videos, reviews or other content that they have the right to share.

This includes content submitted through:

Customer-service or after-sales communications
Damage, defect or repair requests
Website forms and product reviews
Email
Social media messages, tags or mentions
Promotions, collaborations or other brand interactions

By voluntarily submitting a photograph, video, review or other customer-created content to Chérie çv, the customer grants Chérie çv a worldwide, non-exclusive, royalty-free, fully paid, transferable and sublicensable license to:

Store, reproduce and copy the content
Edit, crop, retouch, adapt or format the content
Publish, display, distribute and communicate the content
Use the content on the Chérie çv website and product pages
Use the content on social media, email marketing and other brand channels
Use the content in organic and paid advertising
Use the content for promotional, editorial, public-relations and other commercial purposes
Create derivative promotional materials from the content

This license applies in any media or format now known or later developed and continues for as long as legally permitted.

The customer also authorizes the commercial use of any name, social media username, voice, image or likeness intentionally included in the submitted content.

No additional approval, notice or compensation is required for an authorized use.

The customer represents that:

The submitted content is original or properly authorized.
Every identifiable person shown has consented to the submission and permitted commercial use.
The content does not infringe copyright, privacy, publicity or other rights.
The content is not unlawful, misleading, defamatory, abusive or harmful.

This authorization does not permit Chérie çv to publicly disclose a customer’s home address, payment information, order number or other non-public account information merely because it was included in customer-service communications.

Private written customer-service correspondence will not be published as a testimonial without additional permission. Photographs, videos and other submitted visual content remain subject to the license above.

Customers should not submit content they do not want Chérie çv to use for brand or commercial purposes.

Any request concerning customer content will be handled in accordance with applicable law and our Privacy Policy. A later request does not invalidate uses already made or materials already produced where the law permits those uses to continue.

21. Reviews and Testimonials

Reviews and testimonials must reflect the genuine experience and opinion of the person submitting them.

Chérie çv may moderate content for relevance, privacy, unlawful material, abuse or technical requirements. We will not knowingly create or present a false customer review.

Where a review or customer photograph is used in advertising, it may be edited for length, layout or clarity, but it will not knowingly be altered in a way that materially misrepresents the customer’s experience.

22. Prohibited Uses

Customers must not:

Use the website for unlawful or fraudulent purposes
Submit false payment, account or delivery information
Interfere with website operation or security
Upload malicious code
Attempt unauthorized access to accounts or systems
Scrape or copy website content for unauthorized commercial use
Infringe our rights or the rights of another person
Submit unlawful, deceptive, abusive or harmful content

We may restrict access or cancel affected orders when these Terms are violated.

23. Third-Party Services and Links

The website may use or link to third-party services, including Shopify, payment processors, shipping carriers and external websites.

Third parties operate under their own terms and privacy practices.

Nothing in this section removes Chérie çv’s legal responsibilities as the seller of an accepted order.

24. Website Availability

We do not guarantee that the website will always operate without interruption or error.

We may temporarily suspend or modify parts of the website for maintenance, security, updates or circumstances outside our reasonable control.

Website interruption does not affect rights already attached to an accepted order.

25. Consumer Rights and Product Disclaimer

Except for product descriptions, express written commitments and rights required by law, we do not guarantee that jewelry will remain visually unchanged indefinitely.

Normal wear, plating changes, tarnishing or damage resulting from moisture, friction, chemicals, improper storage, impact, unauthorized alteration or failure to follow care instructions are not original product defects.

Nothing in these Terms excludes or limits any consumer right, guarantee or remedy that cannot legally be excluded.

26. Limitation of Liability

To the maximum extent permitted by law, Chérie çv will not be liable for indirect, incidental or consequential loss that was not reasonably foreseeable when the order was accepted.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, willful misconduct or any other liability that cannot legally be excluded.

For claims that may lawfully be limited, our total liability relating to a product will not exceed the amount paid for that product and its associated shipping charges.

27. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, war, government restrictions, public-health emergencies, carrier disruption, infrastructure failure or major supply interruption.

If such an event materially delays an unshipped order, we will provide a revised timeframe and any cancellation or refund option required by applicable law.

28. Governing Law and Disputes

These Terms are governed by the laws of [COUNTRY/STATE OF LEGAL BUSINESS REGISTRATION], without regard to conflict-of-law principles.

Subject to any mandatory consumer rights, disputes will be handled by the courts located in [COURT LOCATION].

Nothing in this section removes any mandatory protection available to a consumer under applicable law.

29. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

30. Entire Agreement

These Terms, together with our Privacy Policy, Delivery Policy, Returns, Exchanges & Repairs Policy, Materials & Jewelry Care Guide and product-specific terms, form the agreement relating to website use and purchases.

31. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted with a revised “Last updated” date. Changes will not retroactively alter the terms of an order already accepted unless required by law or agreed with the customer.