Delivery

Chérie çv currently ships to addresses within the United States only.

If you are located outside the United States and would like to place an order, please email support@cheriecv.com before ordering. Shipping availability, charges and other applicable order details will be confirmed individually in writing.

Orders placed for unsupported destinations without prior written confirmation may be cancelled and refunded.

Production and Dispatch Time

Most Chérie çv jewelry is handcrafted, finished or prepared after an order is placed and is normally scheduled to dispatch within 7 business days after payment has been successfully confirmed.

More intricate, custom or specially requested pieces may require additional time. Any different production or dispatch timeframe will be stated on the product page or confirmed by email.

Production time is separate from shipping time. Business days do not include weekends or public holidays observed by Chérie çv.

If an order contains multiple products, it will normally be dispatched once all items are ready.

If we become unable to dispatch an order within the stated or confirmed timeframe, we will provide a revised dispatch date. The customer may accept the revised date or cancel the affected unshipped order for a refund.

Rush Orders

Rush production or expedited shipping may be available for selected orders.

Please email support@cheriecv.com before placing your order. Availability, pricing, production timing, shipping service and other relevant details will be confirmed in writing.

A rush request is not accepted until Chérie çv has confirmed it in writing and the applicable fee has been paid.

Rush fees are non-refundable once rush processing has begun. If Chérie çv cannot meet the dispatch date confirmed in writing, the customer may accept a revised date or cancel the affected order for a refund, including the applicable rush fee.

Carrier delivery estimates remain subject to the selected shipping service and circumstances outside our reasonable control.

U.S. Shipping Costs

U.S. orders with a merchandise subtotal of USD $100 or more qualify for free standard shipping.

The free-shipping threshold is calculated after discounts and before taxes.

Shipping charges for orders below USD $100 will be displayed at checkout.

Free shipping applies to standard delivery only. Rush production and expedited shipping fees are separate.

Delivery Estimates

After dispatch, standard delivery usually takes approximately 7–10 business days.

This is an estimate and does not include production time. Delivery may be affected by carrier operations, weather, public holidays, peak shopping periods, address issues or other circumstances outside our reasonable control.

The carrier and available tracking information will be included in the shipping confirmation email.

Tracking Information

A shipping confirmation email will be sent after the order has been dispatched.

Tracking may take time to update while a package moves between facilities or delivery partners. A temporary lack of tracking updates does not necessarily mean that a package has been lost.

Chérie çv may photograph completed jewelry before dispatch for quality-control and order records. If a pre-dispatch photograph is sent to the customer, it is for reference unless Chérie çv expressly requests approval before dispatch.

Delivery Delays

Carrier transit times are estimates and cannot be guaranteed unless a guaranteed delivery service has been expressly confirmed in writing.

A carrier delay after dispatch does not automatically qualify an order for cancellation, refund or replacement. Customers should continue following the tracking information and contact the carrier for the most current delivery status.

Nothing in this section limits any rights that cannot be excluded under applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, email support@cheriecv.com immediately with your order number and the correct address.

We will try to update the address before dispatch, but address changes cannot be guaranteed once order processing or shipping has begun.

If a package is delayed, redirected, returned or lost because the address provided was incorrect or incomplete, additional shipping and handling charges may apply.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it:

Confirm the delivery address shown on your order.
Check your mailbox, parcel locker, reception area and other safe locations.
Ask household members, neighbors or building management.
Contact the carrier responsible for final delivery.
Allow up to two calendar days, as some packages may be scanned before physical delivery is completed.

If the package remains missing, a carrier investigation or claim must be opened.

Where the carrier provides valid proof of delivery, Chérie çv does not guarantee a refund or replacement unless otherwise required by applicable law.

Packages Delayed or Lost in Transit

A package is not considered lost solely because tracking has temporarily stopped updating or delivery is delayed.

Delivery loss must be investigated through the carrier and any available shipping-protection service. Customers should contact the carrier promptly using the tracking information provided.

Chérie çv may provide available shipping records and, where the carrier only accepts claims from the sender, may submit the required carrier claim.

A refund or replacement is not automatically issued while a carrier investigation remains open. Any resolution will depend on the carrier investigation, available shipping protection and applicable law.

Damage or Order Problems Apparent on Delivery

If the package or jewelry arrives damaged, or if the order is defective, incorrect, incomplete or materially different from its description in a way that is apparent on delivery, you must email support@cheriecv.com within 24 hours of the delivery time shown by the carrier’s tracking information.

Your email must include:

Your order number
A clear description of the issue
Clear photographs or video showing the jewelry and reported problem
Photographs of the shipping label, external package and internal packaging where relevant

Please keep the jewelry and all packaging materials while the request is reviewed.

Submitting a request within 24 hours does not automatically guarantee a refund, replacement or other customer-selected remedy. Chérie çv will review the available evidence and determine an appropriate resolution.

Requests submitted after the 24-hour reporting period may be declined or handled as a paid repair request, except where otherwise required by applicable law.

Carrier transit-damage claims may also require a separate carrier investigation.

See our Returns, Exchanges & Repairs Policy for complete information.

Returned, Refused or Uncollected Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempt, refusal or failure to collect it, contact support@cheriecv.com.

Additional shipping, return and handling costs may apply before the package can be sent again.

Refusing delivery or failing to collect a package does not automatically create a right to a refund.

Where a refund is approved after a package is returned, actual shipping, return and unrecoverable carrier costs may be deducted where permitted by law.