Delivery

We ship throughout the United States and to selected international destinations available at checkout. Shipping options and charges are shown before you complete your order.

Production and Dispatch Time

Most Chérie çv jewelry is handcrafted, finished or prepared after an order is placed and is normally scheduled to dispatch within 7 business days after payment has been successfully confirmed.

More intricate, custom or specially requested pieces may require additional time. Any different production or dispatch timeframe will be stated on the product page or confirmed by email. Production time is separate from shipping time.

If an order contains multiple products, it will normally be dispatched once all items are ready. If we become unable to dispatch an order within the stated or confirmed timeframe, we will provide a revised dispatch date. The customer may accept the revised date or cancel the affected unshipped order for a refund.

Shipping Rates

United States

Standard Shipping — USD $10
Express Shipping — USD $15
Free Standard Shipping on eligible merchandise subtotals of USD $150 or more

Free shipping applies to Standard Shipping only. Express Shipping remains USD $15 unless a separate promotion expressly states otherwise.

For U.S. deliveries, import duties and import taxes are included and handled by Chérie çv, so you should not be asked to pay additional import duties or import taxes upon delivery. Applicable U.S. sales tax, if any, is calculated separately at checkout.

International Shipping

International Standard Shipping — USD $15 to supported destinations shown at checkout.

Free International Standard Shipping is available on eligible merchandise subtotals of USD $200 or more.

For destinations outside the United States, the standard shipping charge or any promotional free-shipping offer covers transportation only. It does not include import duties, VAT/GST, sales or consumption taxes, customs charges, brokerage fees, clearance fees, handling fees or other charges imposed by the destination country, customs authority, postal service or carrier.

These charges, together with any customs declarations, tax identification details, identity information or other information required for import clearance, are the recipient’s responsibility. If customs or the carrier contacts you for payment or information, you are responsible for responding and completing the required clearance process. Chérie çv cannot control or predict these charges and does not reimburse them.

Delivery Estimates

After dispatch, standard delivery usually takes approximately 7–12 business days, although international transit times may vary by destination and customs processing. This is an estimate and does not include production time.

Express delivery timing, where available, is based on the service shown at checkout or otherwise confirmed by Chérie çv. Carrier delivery estimates are not guaranteed unless a guaranteed service has been expressly confirmed.

Delivery may be affected by carrier operations, customs processing, weather, public holidays, peak shopping periods, address issues or other circumstances outside our reasonable control.

Rush Orders

Rush production may be available for selected orders. Email support@cheriecv.com before ordering. Availability, pricing, production timing and other relevant details must be confirmed in writing.

Rush production is separate from Express Shipping. Rush fees are non-refundable once rush processing has begun, except where otherwise required by law or where Chérie çv cannot meet a dispatch date we expressly confirmed.

Tracking Information

A shipping confirmation email with available tracking information will be sent after dispatch. Tracking may take time to update while a package moves between facilities, customs authorities or delivery partners.

Incorrect Addresses, Customs, Refused or Uncollected Packages

Customers are responsible for entering a complete and accurate delivery address and, for international orders, providing any information reasonably required for customs clearance.

If you notice an address error, email support@cheriecv.com immediately with your order number and correct address. We will try to update the address before dispatch, but changes cannot be guaranteed once processing or shipping has begun.

If an order is returned, redirected, delayed, refused, unclaimed or otherwise undeliverable because of an incorrect or incomplete address, failure to pay duties, taxes or carrier charges, failure to provide required customs information or complete customs clearance, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient, the customer is responsible, to the extent permitted by law, for the original shipping charge, return-to-sender shipping, reshipment, and any customs, brokerage, handling or other unrecoverable carrier charges incurred.

If the order qualified for free or promotional shipping, the actual outbound shipping cost incurred by Chérie çv may be treated as the original shipping charge for this purpose where permitted by law.

If a refund is approved after the package is returned and inspected, these amounts may be deducted from the refund where permitted by law. Original and expedited shipping charges are not refundable in these cases. If reshipment is requested, the applicable new shipping charge must be paid before the order is resent.

Refusing delivery or failing to complete customs clearance does not automatically create a right to a refund.

Nothing in this policy limits any rights that cannot be excluded under applicable law.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, confirm the delivery address on your order, check your mailbox, parcel locker, reception area and other safe locations, ask household members or building management, and contact the final-delivery carrier. Allow up to two calendar days after a delivery scan where appropriate.

Where the carrier provides valid proof of delivery, Chérie çv does not guarantee a refund or replacement unless otherwise required by applicable law.

Packages Delayed or Lost in Transit

A package is not considered lost solely because tracking has temporarily stopped updating or delivery is delayed. Loss must be investigated through the carrier and any available shipping-protection service.

Chérie çv may provide available shipping records and, where the carrier only accepts claims from the sender, may submit the required carrier claim. A refund or replacement is not automatically issued while a carrier investigation remains open.

Damage or Order Problems Apparent on Delivery

If the package or jewelry arrives damaged, or if the order is defective, incorrect, incomplete or materially different from its description in a way that is apparent on delivery, email support@cheriecv.com within 24 hours of the delivery time shown by the carrier’s tracking information.

Include your order number, a clear description of the issue, clear photographs or video of the jewelry and reported problem, and photographs of the shipping label and packaging where relevant. Please keep the jewelry and all packaging materials while the request is reviewed.

See our Returns, Exchanges & Repairs Policy for complete information.