Returns & Exchanges

Every Chérie çv piece is handcrafted in small batches and prepared with care. Because of the time and craftsmanship involved, all sales are final. We do not accept returns or exchanges

due to:

A change of mind
Personal preference
Incorrect size or length selection
Differences clearly disclosed on the product page
Natural characteristics of pearls, gemstones or shell materials
Normal wear
Damage caused by moisture, chemicals, impact, improper storage, unauthorized alteration or failure to follow the provided care instructions

Please review the product description, materials and measurements carefully before ordering.

This policy does not affect rights that cannot be excluded under applicable consumer law.

Order Changes and Cancellations

For standard orders, contact support@cheriecv.com within 24 hours of placing the order to request a change or cancellation.

We will try to help, but changes and cancellations cannot be guaranteed once production or order processing has begun.

Custom Orders

Custom and personalized orders cannot normally be changed, cancelled, returned or exchanged after the design has been approved and production has begun.

This does not affect your rights if the item arrives damaged, defective, incorrect or materially different from the design confirmed in writing.

For custom jewelry enquiries, email support@cheriecv.com.

Rush Orders and Rush Fees

Rush orders may enter production immediately after written confirmation and payment.

The standard 24-hour order-change request period does not guarantee that a rush order can be changed or cancelled.

Rush fees are non-refundable once rush processing has begun.

If Chérie çv cannot meet the rush dispatch date confirmed in writing, the customer may accept a revised date or cancel the affected order for a refund, including the applicable rush fee.

Damage or Order Problems Apparent on Delivery

If an item arrives damaged, defective, incorrect, incomplete or materially different from its description in a way that is apparent on delivery, you must email support@cheriecv.com within 24 hours of the delivery time shown by the carrier’s tracking information.

Your email must include:

Your order number
A clear description of the issue
Clear photographs or video showing the jewelry and reported issue
Photographs of the shipping label, external package and internal packaging where relevant

Please keep the jewelry, shipping label and all packaging materials while the request is reviewed.

Submitting a request within 24 hours does not automatically guarantee a refund, replacement or any other customer-selected remedy. Chérie çv will review the available evidence and determine an appropriate resolution based on the nature of the issue, product and material availability, and applicable law.

Requests submitted after the 24-hour reporting period may be declined or handled as a paid repair request at Chérie çv’s discretion, except where otherwise required by applicable law.

The 24-hour reporting requirement applies to arrival problems that are apparent when the order is delivered. It does not prevent a customer from contacting Chérie çv later to request a separately quoted paid repair.

Natural Characteristics

Pearls, gemstones and shell materials naturally vary in shape, size, color, luster, pattern, texture, surface characteristics and inclusions.

Irregular contours, dimples, rings, ridges, color variations and natural inclusions are not normally considered defects.

Handcrafted wirework, stringing, pearl placement and finishing may also vary slightly.

If you believe the item is damaged or materially different from the product description, contact us for review.

Claim Review

We may request additional photographs, video, measurements or other information reasonably needed to review the issue.

Chérie çv may compare the submitted evidence with product photographs, quality-control records, order details and shipping information.

Do not return an item without receiving return instructions.

Items sent without authorization or to an incorrect address may not be accepted and may create additional shipping costs.

Available Resolutions

If we confirm that an item arrived damaged, defective, incorrect, incomplete or materially different from its description, an appropriate resolution may include:

Repair
Replacement
Sending a missing component
Partial refund
Full refund

The appropriate resolution will be determined based on the nature of the issue, available evidence, product and material availability, and applicable law.

Where a return is required because of a confirmed original defect or Chérie çv error, we will provide return instructions and cover reasonable authorized return-shipping costs.

Return Condition

Where an authorized return is required, the jewelry should be returned with all original components and packaging where reasonably possible.

Damage caused after delivery by wear, moisture, improper care, unauthorized alteration, impact, chemicals or failure to follow the care instructions is not considered an original product defect.

This does not apply where the problem resulted from an inherent defect that existed at delivery and applicable law provides otherwise.

Delivery Loss and Transit Damage

Missing, lost or transit-damaged packages must be investigated through the carrier and any available shipping-protection service.

Customers should contact the carrier promptly using the tracking information provided.

If the carrier only accepts a claim from the sender, email support@cheriecv.com with the order number and tracking information.

A refund or replacement is not automatically issued while a carrier investigation remains open. Any resolution will depend on the carrier investigation, available shipping protection and applicable law.

Where tracking shows valid proof of delivery, Chérie çv does not guarantee a refund or replacement unless required by law.

See our Delivery Policy for complete information.

Paid Repairs

Chérie çv offers selected paid repair services.

Repair availability and pricing depend on:

The condition of the jewelry
The type and extent of the damage
The work required
The availability of suitable replacement materials

Email support@cheriecv.com with clear photographs of the piece.

We will confirm whether the repair appears possible and provide an estimated quote. A final quote may require physical inspection of the jewelry.

No repair work will begin until the applicable price and details have been approved.

Customers are normally responsible for shipping costs relating to paid repairs. If the issue is confirmed to be an original product defect or Chérie çv error, different arrangements may apply.

Because pearls, gemstones and handmade components are unique, repaired or replaced areas may not be identical to the original piece.

We cannot guarantee that every damaged piece can be repaired.

Customer Photographs and Videos

Photographs and videos submitted as part of a customer-service request, after-sales claim, damage report or repair enquiry are considered customer-submitted content.

By voluntarily submitting such content, the customer confirms that they have the right to share it and grants Chérie çv permission to store, reproduce, edit, crop, retouch, adapt, publish, display, distribute and use the content for:

Reviewing and documenting the request
Quality control and product improvement
Website and product-page content
Social media
Organic and paid advertising
Email marketing
Promotional, editorial, public-relations and other commercial purposes

The permission is worldwide, non-exclusive, royalty-free, fully paid, transferable and sublicensable and continues for as long as legally permitted.

Chérie çv may use any name, username, voice, image or likeness intentionally included in the submitted content without additional approval, notice or compensation.

The customer confirms that any identifiable person shown has consented to the submission and permitted commercial use.

This authorization does not permit public disclosure of the customer’s home address, payment information, order number or other non-public account information merely because it was included in customer-service communications.

Private written customer-service correspondence will not be published as a testimonial without additional permission.

Customers should not submit photographs or videos they do not want Chérie çv to use for brand or commercial purposes.

Additional terms concerning customer content are provided in our Terms & Conditions and Privacy Policy.

Refunds

Approved refunds will be issued to the original payment method.

Chérie çv will normally initiate an approved refund within 7 business days after approval or, where a return is required, after the returned item has been received and reviewed.

The customer’s bank or payment provider may require additional time to display the refund.

Original shipping charges, expedited shipping charges and rush fees are not normally refundable unless:

The refund results from a confirmed original defect or Chérie çv error;
Chérie çv cannot meet a confirmed dispatch date and the customer cancels the affected order; or
A refund is required by applicable law.

If more than 15 business days have passed since Chérie çv confirmed that a refund was initiated, email support@cheriecv.com.

Returned, Refused or Uncollected Packages

If a package is returned because of an incorrect address, failed delivery attempt, refusal or failure to collect it, additional shipping and handling charges may apply.

A returned, refused or uncollected package does not automatically qualify for a refund.

Where a refund is approved after a package is returned, actual shipping, return and unrecoverable carrier costs may be deducted where permitted by law.