Every Chérie çv piece is handcrafted in small batches and prepared with care. Because of the time and craftsmanship involved, all sales are final except where a return, refund or other remedy is required by applicable law or approved by Chérie çv under this policy.
Returns and Exchanges
We do not accept returns or exchanges due to:
- A change of mind
- Personal preference
- Incorrect size or length selection
- Differences clearly disclosed on the product page
- Natural characteristics of pearls, gemstones or shell materials
- Normal wear
- Damage caused by moisture, chemicals, impact, improper storage, unauthorized alteration or failure to follow the provided care instructions
Please review the product description, materials and measurements carefully before ordering. This policy does not affect rights that cannot be excluded under applicable consumer law.
Order Changes and Cancellations
For standard orders, contact support@cheriecv.com within 24 hours of placing the order to request a change or cancellation. We will try to help, but changes and cancellations cannot be guaranteed once production or order processing has begun.
Custom Orders
Custom and personalized orders cannot normally be changed, cancelled, returned or exchanged after the design has been approved and production has begun. This does not affect your rights if the item arrives damaged, defective, incorrect or materially different from the design confirmed in writing.
Rush Orders and Rush Fees
Rush orders may enter production immediately after written confirmation and payment. The standard 24-hour order-change request period does not guarantee that a rush order can be changed or cancelled.
Rush fees are non-refundable once rush processing has begun, except where otherwise required by law or where Chérie çv cannot meet a rush dispatch date we expressly confirmed.
Damage or Order Problems Apparent on Delivery
If an item arrives damaged, defective, incorrect, incomplete or materially different from its description in a way that is apparent on delivery, email support@cheriecv.com within 24 hours of the delivery time shown by the carrier’s tracking information.
Your email should include your order number, a clear description of the issue, clear photographs or video showing the jewelry and reported issue, and photographs of the shipping label and packaging where relevant. Please keep the jewelry, shipping label and all packaging materials while the request is reviewed.
Submitting a request within 24 hours does not automatically guarantee a refund, replacement or other customer-selected remedy. Chérie çv will review the available evidence and determine an appropriate resolution based on the nature of the issue, product and material availability, and applicable law.
The 24-hour reporting requirement applies to arrival problems that are apparent when the order is delivered and does not limit rights that cannot legally be excluded.
Natural Characteristics
Pearls, gemstones and shell materials naturally vary in shape, size, color, luster, pattern, texture, surface characteristics and inclusions. Irregular contours, dimples, rings, ridges, color variations and natural inclusions are not normally considered defects. Handcrafted wirework, stringing, pearl placement and finishing may also vary slightly.
Claim Review and Authorized Returns
We may request additional photographs, video, measurements or other information reasonably needed to review an issue. Do not return an item without receiving return instructions.
Items sent without authorization or to an incorrect return address may not be accepted and may create additional shipping costs for which the sender is responsible, except where applicable law requires otherwise.
Available Resolutions
If we confirm that an item arrived damaged, defective, incorrect, incomplete or materially different from its description, an appropriate resolution may include repair, replacement, sending a missing component, a partial refund or a full refund.
Where a return is required because of a confirmed original defect or Chérie çv error, we will provide return instructions and cover reasonable authorized return-shipping costs.
Return Condition
Where an authorized return is required, the jewelry should be returned with all original components and packaging where reasonably possible. Damage caused after delivery by wear, moisture, improper care, unauthorized alteration, impact, chemicals or failure to follow care instructions is not considered an original product defect.
Incorrect Addresses, Customs, Refused or Uncollected Packages
Customers are responsible for providing a complete and accurate delivery address and, for international orders, any information reasonably required for customs clearance.
For destinations outside the United States, import duties, VAT/GST, taxes, customs charges, brokerage fees, clearance fees, handling fees and other destination-country or carrier charges are the recipient’s responsibility. The recipient is also responsible for completing any required customs declarations and providing requested tax identification, identity or clearance information.
If an order is returned, redirected, delayed, refused, unclaimed or otherwise undeliverable because of an incorrect or incomplete address, failure to pay duties, taxes or carrier charges, failure to provide required customs information or complete customs clearance, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient, the customer is responsible, to the extent permitted by law, for the original shipping charge, return-to-sender shipping, reshipment, and any customs, brokerage, handling or other unrecoverable carrier charges incurred.
If the order qualified for free or promotional shipping, the actual outbound shipping cost incurred by Chérie çv may be treated as the original shipping charge for this purpose where permitted by law.
A returned, refused or uncollected package does not automatically qualify for a refund. If a refund is approved after the package is returned and inspected, the amounts described above may be deducted from the refund where permitted by law. Original and expedited shipping charges are not refundable in these cases.
If reshipment is requested, the applicable new shipping charge must be paid before the order is resent. Refusing delivery or failing to complete customs clearance does not automatically create a right to a refund.
Nothing in this policy limits any rights that cannot be excluded under applicable law.
Delivery Loss and Transit Damage
Missing, lost or transit-damaged packages must be investigated through the carrier and any available shipping-protection service. Customers should contact the carrier promptly using the tracking information provided.
If the carrier only accepts a claim from the sender, email support@cheriecv.com with the order number and tracking information. A refund or replacement is not automatically issued while a carrier investigation remains open.
Where tracking shows valid proof of delivery, Chérie çv does not guarantee a refund or replacement unless required by law. See our Delivery Policy for complete information.
Paid Repairs
Chérie çv offers selected paid repair services. Repair availability and pricing depend on the condition of the jewelry, the type and extent of damage, the work required and the availability of suitable replacement materials.
Email support@cheriecv.com with clear photographs of the piece. No repair work will begin until the applicable price and details have been approved.
Customers are normally responsible for shipping costs relating to paid repairs. If the issue is confirmed to be an original product defect or Chérie çv error, different arrangements may apply.
Customer Photographs and Videos
Photographs and videos voluntarily submitted to Chérie çv in connection with customer service, order issues, repairs, reviews or brand interactions may be stored and used in accordance with our Terms & Conditions and Privacy Policy. Do not submit content you do not have the right to share.
Refunds
Approved refunds will be issued to the original payment method. Chérie çv will normally initiate an approved refund within 7 business days after approval or, where a return is required, after the returned item has been received and reviewed. Your bank or payment provider may require additional processing time.
Original shipping charges, expedited shipping charges and rush fees are not normally refundable unless the refund results from a confirmed original defect or Chérie çv error, Chérie çv cannot meet a confirmed dispatch date and the customer cancels the affected order, or a refund is required by applicable law.
For recipient-attributable returns described above, return-to-sender shipping, the actual outbound shipping cost of an order that originally qualified for free shipping, and unrecoverable customs, brokerage, handling or carrier charges may also be deducted from an approved refund where permitted by law.
Contact
For order problems, repairs or refund enquiries, contact support@cheriecv.com. Please include your order number and relevant photographs or video.
