Can’t find what you need? Email us at support@cheriecv.com.
Jewelry and Materials
Are your pearls real?
Yes. Chérie çv uses genuine cultured freshwater pearls, selected for their luster, color, shape, surface character and suitability for each design.
Why does my jewelry look slightly different from the photographs?
Pearls, gemstones and shell materials naturally vary in shape, size, color, pattern, luster, texture, surface characteristics and inclusions. Handcrafted details may also vary slightly from one piece to another. These variations make every piece unique and are not normally considered defects. Lighting, photography and screen settings may also affect how colors appear.
What materials do you use?
Materials vary by design and may include cultured freshwater pearls, 14K gold-filled components, gold-plated components, 925 sterling silver, gemstones, natural shell materials and other components identified on the individual product page. Please review each product page for the exact materials used.
What is 14K gold-filled?
14K gold-filled material has a substantial layer of 14K gold alloy mechanically bonded to a core metal. It is generally more durable and longer lasting than conventional gold plating when worn and cared for appropriately.
What is the difference between gold-filled and gold-plated?
Gold-filled material contains a mechanically bonded outer layer of gold alloy. Gold-plated material has a thinner surface layer of gold alloy applied over a base metal. Plated finishes may gradually change depending on wear, friction, skin chemistry and exposure to moisture, cosmetics or chemicals.
Is Chérie çv jewelry hypoallergenic?
We do not describe every piece as hypoallergenic because materials vary between designs and individual sensitivities differ. If you have sensitive skin or a known metal allergy, review the product materials carefully and contact us before ordering.
Is your jewelry handmade?
Chérie çv pieces are handcrafted or finished by hand. This may include pearl selection, wire wrapping, stringing, assembly and final detailing. Small differences are a natural part of the handmade process.
How do I choose the correct size?
Measurements, lengths and available adjustment ranges are listed on each product page. For the best comparison, measure a necklace or bracelet you already own. Contact us before ordering if you need help.
Orders and Custom Jewelry
How long does it take to make my order?
Most orders are scheduled to dispatch within 7 business days after payment is confirmed. More intricate or custom pieces may require additional time. Production time is separate from shipping time.
Do you accept custom jewelry requests?
Selected custom jewelry requests may be accepted. Email support@cheriecv.com to discuss your request. Availability, design details, pricing and production time will be confirmed before work begins.
Do you accept rush orders?
Rush production may be available for selected orders. Email us before ordering. Rush production is separate from Express Shipping and must be confirmed in writing.
Can I change or cancel my order?
For standard orders, contact us within 24 hours of placing your order. We will try to help, but changes and cancellations cannot be guaranteed once production or order processing has begun. Custom and rush orders may enter production earlier and may not be changeable or cancellable after approval.
I entered the wrong address. What should I do?
Email support@cheriecv.com immediately with your order number and correct address. Address changes cannot be guaranteed after processing or shipping has begun.
If a package is returned, redirected, delayed or otherwise undeliverable because the address provided was incorrect or incomplete, the customer is responsible, to the extent permitted by law, for the original shipping charge, return-to-sender shipping, reshipment and any unrecoverable carrier or handling charges. If the order qualified for free shipping, the actual outbound shipping cost incurred by Chérie çv may be treated as the original shipping charge where permitted by law. If reshipment is requested, a new shipping charge must be paid before the order is resent.
Shipping, Duties and Customs
Where do you ship?
We ship throughout the United States and to selected international destinations available at checkout.
How much is shipping?
United States: Standard Shipping is USD $10. Express Shipping is USD $15. Eligible merchandise subtotals of USD $150 or more receive free Standard Shipping. Express Shipping remains USD $15.
International: Standard Shipping is USD $15 to supported destinations shown at checkout. Eligible merchandise subtotals of USD $200 or more receive free International Standard Shipping.
Will I have to pay duties or taxes?
U.S. deliveries: import duties and import taxes are included and handled by Chérie çv, so you should not be asked to pay additional import duties or import taxes upon delivery. Applicable U.S. sales tax, if any, is calculated separately at checkout.
International deliveries outside the United States: import duties, VAT/GST, sales or consumption taxes, customs charges, brokerage fees, clearance fees, handling fees and other destination-country or carrier charges are not included in the product price, shipping charge or promotional free-shipping offer and are the recipient’s responsibility.
You are also responsible for providing any customs declarations, tax identification details, identity information or other information required by local authorities or the carrier. Chérie çv cannot control or predict these charges and does not reimburse them.
What happens if I do not pay customs charges or complete customs clearance?
If a package is returned, delayed, refused, unclaimed or otherwise undeliverable because the recipient does not pay required duties, taxes or carrier charges, does not provide required customs information, refuses delivery or fails to collect the package, the customer is responsible, to the extent permitted by law, for the original shipping charge, return-to-sender shipping, reshipment and any customs, brokerage, handling or other unrecoverable carrier charges incurred.
If the order qualified for free shipping, the actual outbound shipping cost incurred by Chérie çv may be treated as the original shipping charge for this purpose where permitted by law.
If a refund is approved after the package is returned and inspected, these amounts may be deducted from the refund where permitted by law. Original and expedited shipping charges are not refundable in these cases. Refusing delivery or failing to clear customs does not automatically create a right to a refund.
How long does delivery take?
After dispatch, standard delivery usually takes approximately 7–10 business days. International transit may vary by destination and customs processing. Production time is separate. Express delivery timing, where available, follows the service shown at checkout or otherwise confirmed by Chérie çv.
How can I track my order?
You will receive a shipping confirmation email with available tracking information after dispatch. Tracking may take time to update while the package moves between facilities, customs authorities or delivery partners.
What if tracking says delivered but I cannot find the package?
Confirm the address on your order, check your mailbox, parcel locker, reception area and other safe locations, ask household members or building management, and contact the final-delivery carrier. Allow up to two calendar days after the delivery scan where appropriate. Where the carrier provides valid proof of delivery, Chérie çv does not guarantee a refund or replacement unless required by law.
What if my package is delayed or lost in transit?
A temporary tracking delay does not necessarily mean a package is lost. Package-loss claims must be investigated through the carrier and any available shipping-protection service. If the carrier only accepts a claim from the sender, email us with your order number and tracking information.
Read our complete Delivery Policy.
Returns, Order Issues and Repairs
Can I return or exchange my jewelry?
Because Chérie çv jewelry is handcrafted and often made or finished to order, all sales are final and we do not accept returns or exchanges due to a change of mind, personal preference, incorrect size or length selection, natural characteristics of pearls, gemstones or shell materials, or variations clearly disclosed in the product description. This does not affect rights that cannot be excluded under applicable law.
What if my order arrives damaged, defective, incorrect or incomplete?
If an arrival problem is apparent when the order is delivered, email support@cheriecv.com within 24 hours of the delivery time shown by the carrier’s tracking information. Include your order number, a clear description, clear photographs or video of the jewelry, and photographs of the shipping label and packaging where relevant.
Submitting a request within 24 hours does not automatically guarantee a refund or replacement. We will review the evidence and determine an appropriate resolution in accordance with applicable law.
Are irregular pearls or natural marks considered defects?
Natural characteristics—including irregular shapes, dimples, rings, ridges, inclusions, texture and color differences—are not normally considered defects.
Do you provide repairs?
Yes. Chérie çv offers selected paid repair services. Availability and pricing depend on the condition of the jewelry, work required and availability of suitable materials. Customers are normally responsible for shipping costs relating to paid repairs unless the issue is confirmed to be an original defect or Chérie çv error.
How are approved refunds issued?
Approved refunds are issued to the original payment method. Chérie çv will normally initiate an approved refund within 7 business days after approval or, where a return is required, after the returned item has been received and reviewed. Your bank or payment provider may require additional processing time.
Read our complete Returns, Exchanges & Repairs Policy.
Jewelry Care
Can I shower, swim, sleep or exercise while wearing my jewelry?
We recommend removing Chérie çv jewelry before showering, swimming, sleeping or exercising. Water, chlorine, salt, perspiration, cosmetics, fragrance and chemicals may damage pearls, gemstones, plating and stringing materials.
How should I clean and store my jewelry?
After wearing your jewelry, gently wipe it with a clean, soft and dry jewelry cloth. Store each piece separately in a soft pouch or lined jewelry box, away from moisture, heat and direct sunlight.
Read our complete Materials & Jewelry Care Guide.
