FAQ

Can’t find what you need? Email us at support@cheriecv.com.

Jewelry and Materials

Are your pearls real?

Yes. Chérie çv uses genuine cultured freshwater pearls, carefully selected for their luster, color, shape, surface character and suitability for each design.

Because pearl grading is not standardized across the industry, we do not rely solely on letter grades.

Why does my jewelry look slightly different from the photographs?

Pearls, gemstones and shell materials naturally vary in shape, size, color, pattern, luster, texture, surface characteristics and inclusions.

Handcrafted details may also vary slightly from one piece to another. These variations make every piece unique and are not normally considered defects.

Lighting, photography and screen settings may also affect how colors appear.

What materials do you use?

Materials vary by design and may include:

Cultured freshwater pearls
14K gold-filled components
18K gold-plated components
925 sterling silver
Gemstones
Natural shell materials
Other components identified on the individual product page

Please review each product page for the materials used in that specific piece.

What is 14K gold-filled?

14K gold-filled material has a substantial layer of 14K gold alloy mechanically bonded to a core metal.

It is generally more durable and longer lasting than conventional gold plating when worn and cared for appropriately.

What is the difference between gold-filled and gold-plated?

Gold-filled material contains a mechanically bonded outer layer of gold alloy.

Gold-plated material has a thinner surface layer of gold alloy applied over a base metal. Plated finishes may gradually fade depending on frequency of wear, friction, skin chemistry and exposure to moisture, cosmetics or chemicals.

Some Chérie çv designs may combine different materials or finishes. The exact materials will be stated on the product page.

Is Chérie çv jewelry hypoallergenic?

We do not describe every piece as hypoallergenic because materials vary between designs and individual sensitivities differ.

If you have sensitive skin or a known metal allergy, review the product materials carefully and email us before ordering.

Is your jewelry handmade?

All Chérie çv pieces are handcrafted or finished by hand. This may include pearl selection, wire wrapping, stringing, assembly and final detailing.

Small differences are a natural part of the handmade process.

How do I choose the correct size?

Measurements, lengths and available adjustment ranges are listed on each product page.

For the best comparison, measure a necklace or bracelet you already own. Contact support@cheriecv.com before ordering if you need help.

Orders and Custom Jewelry

How long does it take to make my order?

Most orders are scheduled to dispatch within 7 business days after payment is confirmed.

More intricate or custom pieces may require additional time. Any different timeframe will be stated on the product page or confirmed by email.

Production time is separate from shipping time.

Do you accept custom jewelry requests?

Selected custom jewelry requests may be accepted.

Email support@cheriecv.com to discuss your request. Availability, design details, pricing and production time will be confirmed by email before work begins.

Do you accept rush orders?

Rush production or expedited shipping may be available for selected orders.

Email support@cheriecv.com before ordering. Availability, fees, timing and other relevant details must be confirmed in writing.

Can I change or cancel my order?

For standard orders, contact us within 24 hours of placing your order.

We will try to help, but changes and cancellations cannot be guaranteed once production or order processing has begun.

Custom orders may not be changed or cancelled after approval and the start of production. Rush orders may enter production immediately after written confirmation and payment.

I entered the wrong address. What should I do?

Email support@cheriecv.com immediately with your order number and correct address.

Address changes cannot be guaranteed after processing or shipping has begun. Additional charges may apply if the package is returned because the original address was incorrect or incomplete.

Shipping and Delivery

Where do you ship?

We currently ship to addresses within the United States only.

Customers outside the United States should email support@cheriecv.com before ordering to ask whether an order can be arranged.

How much does U.S. shipping cost?

U.S. orders with a merchandise subtotal of USD $100 or more qualify for free standard shipping.

The threshold is calculated after discounts and before taxes. Shipping charges for orders below USD $100 will be displayed at checkout.

Rush production and expedited shipping fees are separate.

How long does delivery take?

After dispatch, standard delivery usually takes approximately 7–10 business days.

This estimate does not include production time and may be affected by carrier delays, weather, holidays and other circumstances outside our reasonable control.

How can I track my order?

You will receive a shipping confirmation email with available tracking information after dispatch.

Tracking may take time to update while the package moves between facilities or delivery partners.

What if my package is delayed?

Continue checking the tracking information and contact the carrier for the most current delivery status.

A temporary tracking delay does not necessarily mean the package has been lost.

What if tracking says delivered but I cannot find the package?

Check your mailbox, parcel locker, reception area and other safe locations. Ask household members, neighbors or building management and contact the final-delivery carrier.

Allow up to two calendar days after the delivery scan. If the package is still missing, a carrier investigation or claim must be opened.

A refund or replacement is not automatically guaranteed when the carrier provides valid proof of delivery.

What if my package is lost in transit?

Package-loss claims must be investigated through the carrier and any available shipping-protection service.

Contact the carrier promptly using the tracking information provided. If the carrier only accepts a claim from the sender, email support@cheriecv.com.

Any resolution will depend on the carrier investigation, available shipping protection and applicable law.

Read our complete Delivery Policy.

Returns, Order Issues and Repairs

Can I return or exchange my jewelry?

Because Chérie çv jewelry is handcrafted and often made or finished to order, we do not accept returns or exchanges due to:

A change of mind
Personal preference
Incorrect size or length selection
Natural characteristics of pearls, gemstones or shell materials
Variations clearly disclosed in the product description

This does not affect rights that cannot be excluded under applicable law.

What if my order arrives damaged, defective, incorrect or incomplete?

If an arrival problem is apparent when the order is delivered, you must email support@cheriecv.com within 24 hours of the delivery time shown by the carrier’s tracking information.

Include:

Your order number
A clear description of the problem
Clear photographs or video of the jewelry
Photographs of the shipping label and packaging where relevant

Please keep the jewelry and all packaging materials while the request is reviewed.

Reporting an issue within 24 hours does not automatically guarantee a refund or replacement. Chérie çv will review the evidence and determine an appropriate resolution.

Requests submitted after 24 hours may be declined or handled as a paid repair request, except where otherwise required by applicable law.

Are irregular pearls or natural marks considered defects?

Natural characteristics—including irregular shapes, dimples, rings, ridges, inclusions, texture and color differences—are not normally considered defects.

If you believe the piece is damaged or materially different from its product description, contact us for review.

Do you provide repairs?

Yes. Chérie çv offers selected paid repair services.

Repair availability and pricing depend on the condition of the jewelry, the work required and the availability of suitable materials.

Email support@cheriecv.com with photographs of the piece. We will confirm whether the repair appears possible and provide a quote before work begins.

Shipping costs may apply.

How are approved refunds issued?

Approved refunds are issued to the original payment method.

Chérie çv will normally initiate an approved refund within 7 business days after approval or, where a return is required, after the returned item has been received and reviewed.

Your bank or payment provider may require additional time to display the refund.

Can Chérie çv use photographs or videos I submit?

Photographs and videos voluntarily submitted to Chérie çv—including content submitted for customer service, order problems, repairs, reviews or social media interactions—may be stored, edited and used on our website, product pages, social media, email marketing, advertising and other commercial channels.

By submitting the content, you confirm that you have the right to share it and authorize this use without additional approval or compensation.

We will not publicly disclose your home address, payment information, order number or other non-public account information merely because it appears in customer-service communications.

Do not submit photographs or videos that you do not want Chérie çv to use for brand or commercial purposes.

See our Terms & Conditions for the complete customer-content terms.